RECORD ONE / FAQs

A little clarity. A better plan.

Planning an installation or organising an event? Find answers to common questions about our services, equipment hire and technical support.

Where are you based?

We’re based in Newport, South Wales. Tell us where your venue or event is located so we can discuss your requirements.

Can you help if I don’t know what equipment I need?

Yes. We help you plan the equipment and support your venue or event needs. Start by telling us what you want to achieve, where it will take place and how the space will be used.

What should I include in my enquiry?

Tell us whether you need an installation, servicing, equipment hire or technical support, along with your location and what you’re planning. For an event, include the date and expected audience size if you know them. For a venue, describe the space and any equipment already in use. You don’t need a finished equipment list to start a conversation.

Do you offer servicing?

Yes. Servicing is one of our core services. Share details of your equipment and what you need help with so we can discuss the next step. Ask about servicing.

Do I need an installation or equipment hire?

An installation is generally suited to equipment that stays in a venue for ongoing use. Hire is generally suited to a temporary event setup. If you’re unsure which fits your plans, talk to us about your space and requirements.

Can you provide technicians for an event?

Yes. We provide technicians and event technical support. Tell us about your event and the equipment involved so we can discuss the support you need. Ask about technicians.

Can you help with lighting?

Yes. Lighting is a supporting service. Mention your lighting requirements when discussing PA hire or event technical support, so they can be considered as part of your event setup. Discuss lighting for your event.

Do you offer video support?

We offer occasional video support. Tell us what you have in mind so we can discuss whether it fits your event’s requirements. Ask about video support.

Do you install AV and sound systems?

Yes. We plan and install AV and sound systems around your venue and the people who use it. We can discuss a new system, an upgrade or making better use of suitable equipment you already own.

Tell us about your space, how it is used and what you want to achieve. We’ll help you decide whether a site visit would be useful. Explore installations and guide pricing →

Can I hire a PA system on its own?

Yes. PA equipment is available to hire on its own. We can help you choose speakers, microphones, stands, cables and stage monitoring to suit your venue, audience and performers.

Equipment-only hire does not include delivery, collection, setup, takedown or technician support. These are quoted separately where required, with the agreed inclusions set out in your quotation. Explore PA hire and guide pricing →

Can I discuss equipment hire and technical support together?

Yes. We can discuss your equipment and crew requirements in the same enquiry. You may need a complete hire package with a technician, or someone to operate equipment already at your venue.

Include your event date, venue, timings and any sound, lighting or video requirements. We’ll confirm availability, the scope of support and what is included in your quotation. Send an event or hire enquiry →

Still have a question?

Tell us about your venue or event. We’ll help you work out the equipment and support you need.

Talk to Record One →